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Page last updated: 5/29/2020
Beginning Monday, June 1, 2020 when the St. Louis County stay-at-home order is further modified, First Missouri Credit Union will open our lobby while making every effort to ensure the safety of both our employees and you, our members.
Phase 2 –Lobby Open Access Boundaries
Please continue to consider using all of the following methods to access your account:
Your credit union is here to help and wants to work with you. In addition to the list below, management will consider providing personal relief to members on a case-by-case basis. Please contact us, so we can determine how to best help you. The following actions are intended to provide immediate relief for you, our member.
Immediate member relief options are in effect and available from April 1 through May 31, 2020:
Members will receive the following benefits automatically with no member action required:
Members can also request one or more of the following relief benefits by contacting FMCU:
Helpful Q & A
Q. Why is the Visa credit card skip-a-pay scheduled for May instead of April?
A. Due to required processor lead time, it is too late to offer this benefit for April. Blocked cards and delinquent card balances may NOT qualify for this skip-a-pay.
Q. Is there a cost to the member for the COVID-19 skip-a-pay benefits?
A. There is no cost to the member, and the member will not be required to take any action to take advantage of either skip-a-pay benefit. MEMBERS WILL STILL BE RESPONSIBLE FOR ANY INTEREST ACCRUAL ON THE LOAN/VISA, just like our annual skip-a-pay program. This will be “charged” on future payments. Reminder: Members enrolled in payroll deductions and scheduled automated transfers will need to contact the credit union if they wish to take advantage of COVID-19 payment skip.
Q. What loans will not qualify for skip-a-pay in April?
A. Virtually all loans will qualify, including mortgages and HELOCs, however, loans 60 or more days delinquent on April 1, 2020, or originated in March, 2020, WILL NOT qualify.
Q. What will be required for emergency loan approval and loan deferrals?
A. Member will need to request an emergency loan or loan deferment and provide reasonable cause, along with some form of documentation to support their request, these details can be outlined by a FMCU at the time the request is made.
Don't forget we offer free financial education. Your entire family can take this time to gain critical knowledge and skills you need to make the best financial decisions.
Your money is secure:
Your money (up to $250,000) is fully insured by the National Credit Union Administration, an agency of the federal government. Your IRA funds are separately insured up to $250,000. Your money is safe at the credit union.
We appreciate your patience and support as we work to keep our members and staff healthy. Taking care of our members and staff is our top priority, and we will continue to provide all forms of member service in a safe, yet altered manner!
Thank you for your patience and understanding. We appreciate your membership and want to be available to you.
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